Customer care

  1. Home
  2. chevron_right
  3. Customer care

Full support
for our customers

We are here for you, before and after your purchase. Our technical support team is available to help you with every need, from pre-sales advice to after-sales troubleshooting. Contact us for a fast and efficient solution.

Euro Plants Vivai offre un servizio di assistenza clienti priam dopo l'acquisto
FAQ

DO I HAVE TO REGISTER TO PURCHASE ONLINE?
No, to make an online purchase on Euro Plants Vivai it is not mandatory to register. You can proceed with the purchase even without registration.

WHY SHOULD I REGISTER?
To make an online purchase on Euro Plants Vivai it is not mandatory to register. However, we recommend that you register for the following reasons: save time for future orders, manage the Billing Address, manage the Shipping Address, review the products purchased, view recent orders.

HOW TO DECREASE THE NUMBER OF PLANTS

From Desktop:
On the Cart Page, to decrease the number of Plants via Desktop, easily follow the two points as in the image below:

Use the Down Arrow to the desired number of Plants
Press Update Cart

From Mobile:
On the Cart Page, to decrease the number of Plants via Mobile, easily follow the three points as in the image below:

Make the Touch Screen inside the Quantity Box
Enter the desired number
Press Go

HOW TO SEARCH FOR PLANTS ONLINE

To help you search for plants online on Euro Plants Vivai, we advise you to follow the following Search Methods.

1st SEARCH METHOD
Click in the Navigation Menu > Store > Categories. Once inside the Category, you will find the Sub-categories in the right sidebar to further your search.

2ND SEARCH METHOD
Click in the Navigation Menu > store. Once you arrive in the Store, the “magnifying glass” that you find on the right in the Navigation Menu near the Shopping Cart is the tool at your disposal for further searching

WHAT PAYMENT METHODS ARE AVAILABLE?
The website offers various payment options: credit card payments via Stripe, secure payments with PayPal or credit card, cash on delivery with a 6 euro surcharge for orders up to 500 euros and bank transfer for orders over 500 euros. The 6 euro supplement for cash on delivery is calculated online when the order is sent.

I DON’T HAVE A PAYPAL ACCOUNT, HOW CAN I PAY WITH MY CREDIT CARD?
If you don’t have a PayPal account, you can still pay with your credit card in two easy steps. After entering your billing and shipping information, select PayPal/Credit Card and accept the Terms and Conditions. Then click the “Proceed to PayPal” button and you will be redirected to a Euro Plants Vivai page on PayPal. To complete the payment, click the link “Don’t have a PayPal account?” and then the “Pay” button.

CAN I PAY WITH THE POSTEPAY PREPAID CARD?
Yes, you can pay with Postpay prepaid credit card on PayPal without problems as they are Visa or MasterCard cards. Once arrived on PayPal, to pay with your Postpay you will simply have to select either Visa or MasterCard.

IS THERE A SUPPLEMENT WITH THE MARK?
Yes, by choosing payment by cash on delivery there is a supplement of € 6.00 for the management of the same, calculated online when the order is sent. The total of your order is the actual total to be paid to the courier upon delivery of the plants.

IS THERE A MAXIMUM CASH ON DELIVERY AMOUNT?
Yes, there is a maximum amount for payment on delivery, equal to € 500.00. For all orders received for an amount exceeding € 500.00, you will be asked to change the payment method.

WITHIN HOW LONG CAN I MAKE THE BANK TRANSFER?
Euro Plants Vivai provides for a time limit of ten (10) days to make the Bank Transfer; after this deadline, the order will be automatically cancelled.

WHAT ARE THE DETAILS FOR CARRYING OUT THE BANK TRANSFER?
Euro Plants Nurseries of Manni Francesca and Manni Gianluca Company Agricultural
BBC of Spello and Velino
IBAN: IT94 O088 7138 2800 0200 0117 608
BIC: CCRTIT2TSBE

HOW TO SPEED UP THE DEPARTURE OF MY ORDER AFTER THE BANK TRANSFER?
To speed up the departure of your order after paying by bank transfer, it is advisable to send an email to the address info@europlantsvivai.com with the copy Accountant of the payment issued by your bank.

HOW TO ORDER PLANTS ONLINE
The first step is to add the products to your cart and proceed to checkout. The second step is to enter the billing and shipping information for the order, choose the payment method and send the order. Euro Plants Vivai will confirm the order by email. In the event that stocks are depleted, they will replace the missing varieties with similar ones. If you are unable to place your order online, you can contact customer service by phone or WhatsApp.

HOW TO CARRY OUT MY ORDER
After sending the order, the customer will receive two confirmation emails and will be able to view the order status by accessing his account. The order may be in progress or completed, and the customer can contact customer service to link the order to their account. Once completed, the shipment will be handled by BRT, who will provide delivery tracking information.

HOW CAN I CHANGE THE SHIPPING ADDRESS OF MY ORDER?
If you need to change the shipping address of your order, you must email customer service with the precise details of the new address. Customer service will amend your request as soon as possible. Please note that requests submitted after the “Order Completed” email has been sent will not be considered. Also, if you can’t complete your order online, customer service is available via phone and WhatsApp to provide you with the support you need. The telephone customer service is available from Monday to Friday and on Saturday mornings. The landline number is 075 986 9896, while the mobile is 331 367 4041. Customer service via WhatsApp is available 24/7.

CAN I PLACE AN ORDER IN STOCK AT THE COURIER?
Of course yes, you can send us your order in storage at a branch of your choice among those proposed by BRT, our courier partner for shipments. How to do? Simply, once you have finished filling in the fields dedicated to the Billing and Shipping Data on the Checkout Page, you will have to indicate, in the Order Note, as follows in example: Shipment in storage at the BRT Branch in…

WHEN DO THE ORDERED PLANTS ARRIVE?
The ordered plants will be delivered within 24/48/72 hours from the shipping date. Shipping takes place from Monday to Thursday. There are no shipments on Fridays to avoid having plants in stock over the weekend. You will receive an “Order Completed” email once your order has been taken over by BRT. BRT will send you an SMS to confirm delivery and an email with shipment tracking information.

WHEN WILL THE SOLD OUT PLANTS BE AVAILABLE?
It is not possible to tell you precisely when the depleted plants will become available again. To be promptly updated when the plants are available again, we invite you to leave your Email Address directly on each Product Page for which you wish to be informed.

WHEN TO PLANT FRUIT PLANTS?
Fruit plants in pots offered online can be planted at any time of the year, but there are better times such as autumn, late winter and spring. Planting in autumn helps the roots to establish themselves during the vegetative rest, while the end of winter and spring avoid the risk of frost for the young plants.

DO YOU ALSO SELL WHOLESALE PLANTS?
Our nursery specializes in the retail and non-wholesale sale of plants. Our Price List, dedicated precisely to the retail sale of plants, is therefore valid for all Customers including 10% VAT. We offer discounts for purchase volume which are calculated automatically by entering the products and quantities in the Shopping Cart. At the same time, we remind you that free shipping is offered in Italy for all orders over € 50.00, which is also automatically calculated in the Shopping Cart.

THE PLANTS I’M LOOKING FOR ARE NOT ONLINE
In this case it is probable that these Plants, probably of small dimensions, have not been expressly inserted Online because it would be difficult to send them. Another case is that this plant or plants are not treated by us. Perhaps, it is also probable that the Plants are Online and that you have not been or have not been lucky in the Search.
In all cases, do not hesitate to contact us for all confirmations through the contacts proposed below

ARE THE PLANTS ONLINE AVAILABLE?
Yes, all the plants you find online marked with immediate availability are actually available for purchase. We update our Website daily to allow you to have a situation as real as possible, buying safely and easily. Once we have received your order, we will reply via email to the email address you indicated, confirming the products and quantities requested. In the event of stock exhaustion, after your authorisation, we will replace the missing varieties with similar ones.

WHEN DO FRUIT PLANTS ENTER PRODUCTION?
Depending on the variety, cultivation techniques, climate and other concomitant factors, fruit trees begin production from around the third year onwards. Most of the 2 year old fruit plants in 20 pots we sell online are already productive. At your choice, many of the fruit plants are offered for 4 years in a 26 pot.

INFORMATION ON SHIPPING COSTS
Shipping to Italy single rate € 10:
For all Orders below €100.00, a Single Rate of €10/order is applied as Shipping Costs.

Shipping to Europe single rate € 25
Austria – Shipping in 2/3 working days
Belgium – Shipping in 4 working days
Croatia – Shipping in 2/3 working days
Denmark – Shipping in 4/5 working days
France – Shipping in 2/3 working days
Guadeloupe – No Shipping
French Guiana – No Shipping
Martinique – No Shipping
Reunion – No Shipping
Germany – Shipping in 2/3 working days
Luxembourg – Shipping in 4 working days
Monaco – Shipping in 2/3 working days
Netherlands – Shipping in 3/4 working days
Poland – Shipping in 4 working days
Portugal – Shipping in 4 working days
Czech Republic – Shipping in 4 working days
Slovakia – Shipping in 4 working days
Slovenia – Shipping in 2/3 working days
Spain – Shipping in 3 working days
Sweden – Shipping in 5 working days
Switzerland – Shipping in 2/3 working days

Shipping to Europe single rate € 50
Bulgaria – Shipping in 3 working days
Estonia – Shipping in 5 working days
Finland – Shipping in 5 working days
Latvia – Shipping in 5 working days
Lithuania – Shipping in 5 business days
Romania – Shipping in 2/3 working days
Hungary – Shipping in 3 working days

IS FREE SHIPPING OFFERED?
Yes, we offer free shipping in Italy for all orders over €250.00.

WHAT ARE THE SHIPPING DAYS?
We ship regularly every day from Monday to Thursday inclusive. In the summer period, no shipments are made on Fridays to prevent the plants from remaining stationary during the weekend in the courier’s warehouse.

WHICH COURIER IS YOUR PARTNER FOR SHIPMENTS?
Our courier partner for shipments is BRT.

Useful information

Telephone Orders

The Customer Service via Telephone is active from Monday to Friday from 09:00 to 12:30 and from 15:00 to 17:00. Saturday from 09:00 to 12:30

Whatsapp

Il Servizio Clienti è attivo 24/7 anche via WhatsApp al numero di cellulare sopra fornito. Tutti messaggi saranno lavorati entro breve.

Newsletter

By entering your Email Address and clicking the Follow Button, you consent to being able to let us process your information provided in accordance with the terms proposed: Privacy Policy

    Opening hours

    Open:
    from Monday to Saturday
    Morning: 08:30 – 12:30
    Afternoon: 15:00 – 18:30

    Sunday
    Morning: 09:00 – 12:30

    Closed
    Sunday afternoon
    06 January.

    Telephone Orders

    The Customer Service via Telephone is active from Monday to Friday from 09:00 to 12:30 and from 15:00 to 17:00. Saturday from 09:00 to 12:30

    Whatsapp

    Il Servizio Clienti è attivo 24/7 anche via WhatsApp al numero di cellulare sopra fornito. Tutti messaggi saranno lavorati entro breve.

    Newsletter

    By entering your Email Address and clicking the Follow Button, you consent to being able to let us process your information provided in accordance with the terms proposed: Privacy Policy

      Opening hours

      Open:
      from Monday to Saturday
      Morning: 08:30 – 12:30
      Afternoon: 15:00 – 18:30

      Sunday
      Morning: 09:00 – 12:30

      Closed
      Sunday afternoon
      06 January.